Frequently Asked Questions
Everything you need to know about the PRIVATE experience.
How long does shipping take?
Standard domestic orders are processed within 2-3 business days and typically arrive within 5-7 business days. International shipping times vary by location.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging with tags attached. Please note that certain exclusive drops may be final sale.
How do I know which size to choose?
Each product page features a detailed size guide. Our silhouettes often feature a signature oversized fit; we recommend sizing down if you prefer a more tailored look.
What payment methods do you accept?
PRIVATE accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Affirm.
Are your collections limited edition?
Yes, to maintain exclusivity and reduce waste, most of our seasonal collections are produced in limited quantities and are rarely restocked once sold out.
Can I change or cancel my order?
To ensure fast delivery, we begin processing orders immediately. You can modify or cancel your order within 60 minutes of placement by contacting our support team.