Returns & Exchanges
At PRIVATE, we want you to be completely satisfied with your purchase. If your item isn't the perfect fit, we offer a seamless return and exchange process within 30 days of delivery.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.
Package Your Items
Securely pack your items in their original packaging, ensuring all tags are still attached and the garments are in unworn condition.
Attach the Label
Download and print the prepaid shipping label provided through the portal and affix it clearly to the outside of your package.
Drop Off and Track
Drop your package at any authorized courier location; you will receive a confirmation email once your refund or exchange has been processed.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing